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From our inception we asked ourselves one key question; what will differentiate us from our competition in the Precision Manufacturing Industry? We all have similar equipment; CNC Machining Centers, Fabrication Equipment, etc. What we focused on from the very beginning was customer service. Whether it be rushing parts through for an immediate need, permitting our customers to meet with the machinists working on their project or re-engineering key problem areas for them, we’ve taken great pride in providing a superior customer experience, and that pride proliferates through everyone and everything we do.
That focus on providing the “Ultimate Customer Experience” is our North Star at KPI, and it really is the foundation by which we build everything else we do. That starts with engaged and empowered employees and a culture that makes KPI a desirable place to work. These two pieces together make up the vision for our company- “To create Superior Customer Experiences in Contract Manufacturing & Industrial Services while providing a Stable and Desirable Workplace”
It is one thing to say that our passion is customer satisfaction, but it is quite another to have our customers recognize us for this focus. We are proud to say that this commitment to service is what keeps our customers coming back and what has enabled us to have better than a 95% Customer Retention Rate. We will let our customers speak for us, and their commitment to us truly tells the story.
We look at our entire business through the lens of customer satisfaction. This is what has driven our dedication to quality, and our overall approach to managing our process. Want to learn more about what makes us stand out and how we can help you, click here to learn more.
Want to connect with us on your next project or just stay in touch- connect with us here.
“To create Superior Customer Experiences in Contract Manufacturing & Industrial Services while providing a Stable and Desirable Workplace”
What’s our secret? Our strength is in our people. We like to think that we have the best collection of talent in the region. From our front line journeymen machinists, welders and assemblers to our leadership team with over 100 years in the industry, we pride ourselves on our collection of knowledge and application expertise.
We know that given the opportunity, we can shine and make the entire process from initial interaction to receiving your package in the door as seamless as possible. We look forward to the opportunity to serve your needs. Here are some of the highlights of our process:
We want to make the quoting process as easy as we can, and support you with expert advice and input throughout the process.
Our experienced team will review your requirements and run through our comprehensive pricing process to ensure we take the ideal approach to your project and get you the best price possible. Click here if you have a RFQ now that you would like our team to review. You can submit your request electronically and we will get back with any questions and suggestions, and when the quote is complete.
Once we have the quote complete, expect to get an electronic copy sent to you and then a follow up communication to see if you have any questions or if there is anything else we can help you with.
Our Approach To Production
We pair each of our journeyman machinists to their own machine. This ensures that these highly skilled and experienced team members handhold your order from project review, to programming, to cutting metal, through to handing off to QC.
- The Right Mix of Equipment and Capability
Flexibility is Key
This means supporting a variety of application demands around materials (from steel and stainless to aluminum and specialty alloys, or composites) and volume (from prototype through to production), we want to provide the one stop shop to address all of your needs.
Whether your project is handled completely in house, or with some support from our network of carefully vetted partners we leverage our years of experience to ensure success of your project through every step of the process.
Responsive to Your Needs
In the end, we aren’t happy until you are happy. Sometimes this means you need to make adjustments mid-course, and we understand that things change. Worry not, we are here to help!
- Personalized Touch
Our knowledgeable, seasoned supply chain team, has a wide ranging network of supplier partners that meet our stringent expectations and that we pull from to accomplish your goals.
We work with customers in a range of industries and with varying regulation requirements. For this reason we maintain compliance to a number of different certifications including ITAR, DFARS, and more.
Quality is of paramount importance to us, and continues to serve as the foundation with which we build all other areas of our business on. Our quality policy is constructed to ensure that we carry that commitment through to everything that we do and throughout every level of our organization. This rigorous commitment to quality, has enabled us to achieve in excess of 99% quality performance for our customers. That does not mean that we are satisfied, as we are constantly striving to improve our process and take preventative measures to further advance our performance.
At KPI we have a full QC lab with fully calibrated gauges and inspection equipment, enabling us to validate our performance and ensure that we can meet the demanding precision criteria our customers have come to expect.
Our team of industry experts is the core of our success.
Ultimate Customer Experience is our focus and our North Star, but it takes an entire team to ensure that we can make this a reality for our customers. It comes from a wealth of experience and expertise and a culture centered around customer service. This starts with a foundation of journeymen machinists and welders with hundreds of years of experience to pull from when presented with unique challenges and new opportunities. We support our front line production team with a leadership team comprised of over 200 years of diverse experience.
Customer Experience Team
Located in the heart of Kiski Valley, and just 45 minutes drive from Pittsburgh, Kiski Precision Industries has been in business at our site in Leechburg, PA since 2005. Subsequent to our founding, we’ve gone from a 27,000 square foot facility to over 31,000 square feet, all to help scale our business to meet our customers’ needs. We also acquired an additional 9000 square foot building on a directly adjacent property giving us land and space to continue to expand our operations.
Inside of our building we completely renovated our office and lobby area, to continue to improve our customers experience. We have also added an stand-alone assembly department to our facility as we continue to expand our capabilities. You can learn more about this new service offering here. We continue to upgrade and expand our machinery in order to bring the latest and greatest technologies to our customers. See a list of our equipment here. Outside of our machining, welding, fabrication, assembly/integration and finishing/paint departments, we have a dedicated QC lab with fully calibrated test and inspection equipment. We also have a fleet of trucks ranging from a large flatbed to assorted pick-ups enabling us to ensure a seamless customer experience all the way through final delivery of their orders. We are truly a Full Service Precision Manufacturer, and look forward to serving your needs, wherever they might be.